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Refund & Cancellation Policy – GBEX Digital

Effective Date: 15-Dec-2024

At Gbex Digital, we are committed to ensuring a positive experience for our clients and customers. Please read the following Refunds and Cancellations policy to understand your rights and our process.

1. Eligibility for Refunds

✦ Service Cancellation:If we have initiated any custom software development, web development, mobile app development, or any other digital service, you may be eligible for a refund or cancellation request.

✦ Timing for Requests: Refund requests will only be accepted within 15 days from the date the service was initiated.

2. Refund Process

✦ Request Submission: To submit a refund request, please click this link https://gbexdigital.com/submit-refund-request/

✦ Review & Approval: Your refund or service cancellation request will be processed within 5-7 business days, and approval will be communicated.

✦ Supporting Documents: If you have made payment for specific milestones, please provide relevant documents and milestone proof along with your request.

3. Refunds Method

We do not sell or rent your personal information to third parties. However, your information may be shared in the following situations:

✦ Payment Method: Refunds will be processed using the original payment method (e.g., PayPal, Bank Transfer, Credit/Debit Card).

✦ Timing: Once the refund is approved, it may take 7-10 business days to process.

4. Non-Eligibility for Refunds

✦ Custom Development Orders: If you have made advance payment for customized software or services based on unique requirements, such services are not eligible for refunds.

✦ Digital Products/Services: Digital products such as software licenses, subscription-based services, etc., which are accessed/downloaded immediately, are not eligible for refunds.

5. Conditions for Refunds

✦ Service Completion: If we have completed the service as per the agreed terms and timeframe, you will not be eligible for a refund.

✦Quality & Scope Issues: If there are technical or quality-related issues related to our work, we will provide solutions, and refunds or replacements may be available.

6. Contact Information for Refunds & Queries

Website: https://gbexdigital.com/

Important Points:

✦ Refunds will only be applicable under the conditions specified in this policy.

✦ Your business will not be liable for any financial or operational losses resulting from unauthorized or ineligible refund requests.

✦ All disputes and queries will be handled promptly and fairly.